Keeping in contact with my customers

December 27th, 2011 by Alex Feigenbaum Categories: Business No Responses

Recently I was looking for the phone number of a customer I had not seen for a while, so I looked back through my old diaries from a couple of years ago, because I knew that it had been a while since I had spoken to her. Whilst doing that I noticed quite a few people that I had not heard from for a while, and I began to think why have I not heard from these customers? I have not been keeping in contact with them properly and it’s really my fault, ok they may have bought newer cars or moved away but if I want my business to keep busy, I need to keep in touch with my customers both old and new. I know what I’ll be doing next week, making lots of phone calls and getting to renew old acquaintances and hopefully turn them back into customers.

The other way for me to do it is, of course, to make we take the email address of all our customers and keep in touch with them via our weekly newsletter. If you’d like to sign up for the newsletter just let me know.

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